WELCOME

charlotte peterswald property management has operated as Hobart's leader in executive leasing since 1992.  We manage a carefully selected portfolio of quality properties in and around the centre of Hobart.  We have expanded and extensively renovated our premises at Magnet Court with striking display windows for all our properties being leased.  The feedback from tenants, companies and our property owners has been fantastic.  Customers love being able to visualise properties so clearly - taking some of the leg work out of house hunting.

Charlotte Peterswald's dynamic leasing office is headed by Liz Walch and consists of Jodie Weeding as our Assistant Manager, Meeka Duncombe as our Portfolio Manager, Jocelyn Sanderson and Rosie Allie in Administration, Bec Bird as our Accounts Assistant and Booking Administrator for It's An Island and Bec Prior as our friendly Receptionist.  This team offers excellent service, plus careful and conscientious management of all our homes.  We provide a pro-active realisation of rental returns - through regular value assessments and monitoring of upgrade needs and maintenance.

Due to our position at the forefront of furnished executive apartments and houses, we have built and developed a respected corporate and executive following. This flows through to our unfurnished homes attracting quality tenants first and allowing the realisation of optimum rental returns.

charlotte peterswald property management assists in the longer term capital growth of a very valuable asset, while removing the worry associated with finding, screening and assessing tenants, collecting rents, tenant disputes, maintenance and repairs, preparation of lease documentation and all other areas associated with rental properties. We are also very proud of the record rents we are able to achieve for our property owners through careful monitoring of the market.

Customer Satisfaction we welcome direct feedback to ensure our customer service is meeting your expectations. We contact you and our tenants regularly to see if everything is going smoothly. So please speak out if you have any comments!

marketing

This is perhaps the most important aspect of leasing your property.  Your property must be exposed to as many prospective tenants as possible.  This gives us a greater selection of suitable tenants from which to choose, so that we can find a person who will treat your home like their own.  If we look good, then your property looks good - and that means higher rent returns and a quality tenant. To achieve this we do the following:

1. Our prime office location has striking and large signage in Magnet Court creating a large volume of walk-in enquiries.  Each property has its own colour display brochure at ground floor level, guaranteeing full exposure.  A first for Hobart.
   
2. Eye catching large signage in a busy shopping complex attracts potential customers in excellent numbers.
   
3. Extensive promotion of your property with an innovative slideshow, unique to us, on our website.
   
4. To gain maximum exposure to clients nationwide, we are listed on one of Australia's most popular Real Estate web sites; www.realestate.com.au. This provides both our property owners and potential tenants with all the details of our properties, with direct links to our own website.
   
5. Advertising in "The Mercury" on Wednesdays and/or Saturdays, at $20.00 per ad (incl GST), in the "To Let" section.  We can also offer other display ads at your request.
   
6. A "For Lease" brochure is produced in our office that includes substantial details on all our properties available.  This is made available to the public 24 hours a day from the front of our office.
   
7. We have earned a prominent public image offering a wide access to the corporate market and relocation services.  Executive leaders charlotte peterswald property management have developed an excellent relationship with many companies who look to us first when placing their top level employees.

 We have a large number of executive properties on our books as testament to this and we take great pride in our level of service to all our clients.

security

All viewings of properties for lease are done by appointment only.  We do not hand out keys for potential tenants to look unsupervised, instead we accompany all potential tenants personally, which ensures the utmost security and helps us to sell the best features of your property to the best tenant and solve any problems on the spot.

This is not the easiest of policies but one we feel is definitely worth it!

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 It is important that your property is listed for rent at a price that is as close to the current market value as possible to avoid delays in finding a suitable tenant.  To do this we take into consideration the following:

1. General demand for similar properties.
2. Seasonal demand - expected inquiry for time of year.
3. Rent obtained for similar properties currently leased.
4. Rent asked for similar properties currently available.

 tenant selection

We show each prospective tenant through your property personally - we do not hand out keys.  This serves as an informal interview and helps us to choose the most suitable tenant for your property.  We can also answer questions and queries they might have on site.  This ensures the utmost security for both your property and your current residents.

Once a prospective tenant has been shown through your property an application form is handed to them for completion.  This is a comprehensive questionnaire that provides us with a full background on the person.  Once the detailed application form is completed and signed by the prospective tenant the following steps are taken:

1. An online enquiry is done through REIT National Rent Check Database (largest tenant database in Australia), and National Tenancy Database (NTD) to see if they have defaulted previously.
2. Landlord/Agent references are checked.
3. Employment references are checked.
4. Personal and employer references are checked, where applicable.
5. Income is checked.

 Following this process a full picture of the applicant can been obtained.  We then contact you, the property owner, for approval of selection.

documentation

 Once an application has been approved the following steps are taken:

1. A Tenancy Agreement is completed using the Real Estate Institute of Tasmania's prepared lease.  Any extra clauses may be added to cover specific requirements of the property or tenant.
2. A comprehensive condition report is completed before keys are handed over to the tenant.  The tenant is then given two days to check, sign and return the report to our office.
3. An inventory is taken of all items remaining in the property also noting their condition.
4. A bond, calculated at four times the weekly rent, is collected before keys are released. This is held in our Trust Account until the end of the tenancy.

thinking outside the square

Our preferred method of rent payment from tenants is by Direct Debit from the tenant's bank account, which we operate from our office on the day the tenant nominates.  This is at no cost to them and most tenants welcome it as a simple and fast way of paying rent.  It also obviously cuts back on the likelihood of rent arrears.

We also organise a welcome gift for each new tenancy - a few "essentials" such as chocolates to provide energy for moving!  We feel this helps to create a climate of goodwill.  This is included in the cost of the letting fee.

Our website is on line and updated frequently.  It allows online applications, detailed descriptions and photos of each rental property available, maintenance requests, maps, plus information for tenants and property owners. 

accounting

 A detailed statement is produced on or about the last working day of each month and forwarded to you.  This statement includes:

1. Gross rent collected and the rent period covered.
2. All deductions are listed (fees, repairs/maintenance, rates etc)
3. Balance due to you.  This is deposited directly into your nominated bank account on a fortnightly or monthly basis.

payment of outgoings

As a part of our service to you we are able to make payments for the following:

1. Rates.
2. Land Tax (where applicable).
3. Insurance premiums.
4. Creditor accounts (for repairs and maintenance carried out).
5. Payments into mortgage accounts.
6. Body Corporate levies.
7. Special requests.

regular inspections

There are many areas in leasing and managing your property that require constant attention.  If these areas are not looked at regularly it may result in loss of income or damage to your property. 

1. Routine inspections: 1st inspection after 6 weeks & then 4 monthly thereafter with a letter sent to you detailing the inspections
2. Rent reviews are done on each re-lease and lease renewals - for long term tenants this can be done twice a year if necessary.
3. Repairs/Maintenance arranged with qualified tradesmen who have building indemnity insurance.
4. Arrears control and vacate notices.
5. Lease renewals at the end of each lease for tenants who wish to continue on, with the rent reviewed accordingly to market fluctuations.

insurance

 A specific insurance policy for Rental Properties is available with some regular house policies.  This way you can have it as one package which is cheaper than having insurance for tenants separately. 

No matter how meticulous the screening and selection process, problems can still occur.  The best people can do the wrong thing when faced with changes in circumstances such as job loss or family breakdown.  These policies provide coverage against loss of rent and malicious damage to building and contents.   Even if a property is being leased as "unfurnished" we do ask that you maintain a home contents insurance policy to cover against damage to curtains, carpet etc.

your tenant departing

It is essential that the following steps are taken to ensure swift re-letting of your property and to make sure the condition of your property is maintained:

1. We advise you immediately when we are notified that your tenant is vacating to discuss what you would like to do.
2. A review of the rental price is done.
3. Marketing and promotion begins immediately.
4. A bond inspection is carried out based on the condition report completed prior to the commencement of the tenancy.
5. The bond is refunded to the tenant only when we are satisfied with the condition of the property.

Thank you for your time and we look forward to working with you in the future!

Yours Sincerely,

Liz Walch
General Manager
Property Management